Operations Data Analyst

Service Operations · London, Greater London
Department Service Operations
Employment Type Full-Time
Minimum Experience Experienced

At Littlepay, our passion is to make transit payments effortless. We’re looking for an Operations Data Analyst in London to join our Service Operations Team. You will be working closely with all stakeholders, both internal and external, to craft and communicate data from our platform with our Service Operations team. You will be expected to have a strong technical background. However, you will also have the ability to build an appreciation of business and technical considerations and communicate those as part of your recommendations, proposals and plans.


About the Role

Reporting to the Global Head of Operations, the Operations Data Analyst will conceptualise, build and maintain dashboards, alerting and trend reports to support operational excellence in a mission-critical payments environment. This role will support the Operations team by producing meaningful analytics that are designed, documented and implemented across the company to bridge the gap between stakeholders and the data. 


Key Responsibilities

  • Elicit requirements and build internal dashboards, cross functional reports to support operational performance
  • Develop, implement and document processes and tools to model performance 
  • Monitor and maintain the data notifications and alerts within parameters as part of the operations team.
  • Make data-driven recommendations to optimise customer experiences and revenue generation and retention
  • Collaborate and consult with different departments to understand data and bridge the gap for customers and Littlepay
  • Interpret data by understanding how stakeholders interact with Littlepay and be able to communicate that both internally and externally


About You:

  • Able to conceptualise data relationships and hierarchy and deliver data-based insights 
  • Exposure to AWS platforms, specifically for data warehousing and analytics
  • Self-starter, highly analytical, strong communication skills
  • Experience or understanding of payments preferred 
  • Ability to recognise and understand how stakeholder’s organisational context, business requirements and processes intersect with strategy to deliver outcomes



Experience + Qualifications:

  • Develop internal dashboards from BI / Operational Datasets
  • AWS tools such as QuickSights, Athena, Cloudwatch are highly valued.
  • Writing performant SQL and delivering data visualisations
  • Good working knowledge of a scripting or programming language (bash, Java, Python, Go) 
  • Degree related to Comp Science, Engineering



In return, you’ll get...

The opportunity to work with a hard-working, intelligent and fun group of professionals, across the UK, EU, USA, Latin America and Australia who are revolutionising the way people pay for transit on a global scale. We offer a competitive salary, truly flexible work conditions, private health insurance, cycle-to-work scheme and a pet-friendly working space in the heart of London.


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  • Location
    London, Greater London
  • Department
    Service Operations
  • Employment Type
    Full-Time
  • Minimum Experience
    Experienced